You order skates, you do the best you can with foot tracing details, but sometimes it just doesn't work out!
We'd love the opportunity to help you get the perfect size.
If you need to ship something back to Bayside, contact the shop for a Returns Form.
Once it's sent back and checked over, we can contact you for a redelivery fee. That could be $19 for rollerblades within Victoria, more for Express Post, less for smaller items.
Ultimately, we want you to have skates that you love. So try them out at home, follow the fit guide to check the size, and let us know if they're not snug!
Free AU Shipping. Please Note, In response to the current Covid 19 situation, we have removed freight charges for our Australian customers, on ALL online orders valued at $50.00 and over to assist you to manage your requirements through our online service more easily.
Australia Post Delays. Please note; We have received a notification today from Australia Post, that some delays are occurring at present, due to an increased demand. Please allow an extra few days for delivery of your order. Updated 21st April.
For any questions about our products or shipping, please contact us during business hours and we'll be happy to help :)
Phone: 1300 665 272
Live Chat: Now available on our web site.
We ship most orders within 24 hours.
Products marked as "Sold Online Only" are shipped directly from our warehouse and may not be available to view in our retail store. If an item is temporarily out of stock, it may take up to 5 days to complete your order.
We will always let you know via email if your order is delayed and you will receive a confirmation email with a tracking number as soon as your order leaves our warehouse.
We will always send you an email to confirm when your order has been shipped, including a tracking number so you can easily track the progress of your order.
Australia Freight Prices
Orders below $49.99 - $6 flat rate
Orders above $50 - FREE Freight Until Further Notice
In-store pickup - FREE
Express shipping - via Australia Post, pricing based on address
We ship using Australia Post and Couriers Please. All shipping costs have been wavered for items send via standard freight option, if you would like your order to be shipped via Express Post, please add your products to the cart and proceed to the shipping section of the checkout process and select Express Post option. You will receive a quote based on you orders size and postal address.
Most order will be shipped by Australia Post. Couriers Please will require a signature on delivery (or an Authority to Leave) so they can not deliver to a PO Box or Parcel Locker.
Delivery signature: Please note that Couriers Please require a signature on delivery so please use a shipping address where someone will be able to receive your parcel during business hours. If a signature cannot be obtained, a delivery notice will be left by the courier advising when the next delivery will be attempted. If a signature cannot be obtained on the second delivery attempt the item will be returned to Bayside Blades. Parcels shipped with Australia Post will be left at your local Post Office for pickup no one is available to receive it.
If you Live in Melbourne and would like to pick your order up from our store in Highett (2/487 Highett Rd, Highett VIC 3190), please wait until you receive a confirmation your order is ready for collection, before heading to the shop to collect it, as many items are stored at our warehouse and take time to be transferred to our retail location for collection.
It is not always possible for us to keep every product on hand at the shop, so there may be a short delay before your goods are available for collection. We will notify you once your order is ready to be picked up.
Online Only Products
While we try to keep as many products in our store as possible, we only have limited room for stock. We offer some products as "online-only", which means we don't stock them in our physical store and have them stored off-site at our warehouse.
If you opt for "in-store pick up" for your web order, please be aware there may be a short delay while we arrange to have the stock sent to our retail store from the warehouse.
If you wish to know how long it will take for your order to be ready for collection, please call our shop on 1300 665 272 and we’ll let you know an estimated pick up for your items.
We offer a 50% discount on shipping rates for our customers in New Zealand, which is calculated based on your location. To see the shipping options and rates, please add your products to the cart and proceed to the shipping section of the checkout page.