Please make allowances from possible delays in transit time during lockdown periods, all freight companies are working with huge increases in demand during lockdowns. Our warehouse will continue to ship order in a prompt manner, our current average fulfilment time is between 24 and 36 hours.
Retail Shop on Highett Road - Our physical store in Highett Road is now open, but restriction as set out by the Vic Government comply to both staff and customers. All our staff are now double vaccinated and as of the 23rd it will be necessary for all customers to provide their vaccination status to enter.
All online order processing and Click and Collect services remain 100% operational and orders are be processed and shipped on a daily basis, with an average fulfilment time of 36 hours at present.
Please however allow for possible delays in freight times as most freight companies are experiencing extended delivery times due to massive demands.
All online order processing and Click and Collect services remain 100% operational and orders are be processed and shipped on a daily basis.
Please note for Click and Collect is operating in a non contact manner, with pickup from our warehouse location. Make sure you check your online order confirmation email / SMS for the pick up location details.
Click and Collect orders are not at available to collect from our retail store.
Free freight over $50.00 - In response to the current situation, we have reduced freight charges for our Australian customers, on all online orders valued at $50.00 and over, to assist you to manage your requirements through our online service more easily.
For any questions about our products or shipping, please contact us during business hours and we'll be happy to help :)
Phone: 1300 665 272
Live Chat: Now available on our web site.
We ship most orders within 24 hours.
Products marked as "Sold Online Only" on our web site are shipped directly from our warehouse and may not be available to view in our retail store. If an item is temporarily out of stock, it may take up to 5 days to complete your order.
We will always let you know via email if your order is delayed and you will receive a confirmation email with a tracking number as soon as your order leaves our warehouse.
We will always send you an email to confirm when your order has been shipped, including a tracking number so you can easily track the progress of your order.
Australia Freight Prices
Orders below $49.99
$6 flat rate
Orders above $50
FREE Freight Until Further Notice
Click and Collect
FREE of freight charges
Australia Post pricing, based on address
We ship using Australia Post and Couriers Please. Shipping costs have been wavered for all orders valued at $50.00 or more and send via standard freight option, if you would like your order to be shipped via Express Post, please add your products to the cart and proceed to the shipping section of the checkout process and select Express Post option. You will receive a quote based on you orders size and postal address.
Please note, Express Post is the fastest freight option at present, but Australia Post DOES NOT guarantee a next day delivery service any longer.
Most order will be shipped by Australia Post, but some bulkier items many ship with Couriers Please, who require a signature on delivery, or an Authority to Leave.
Parcels shipped with Australia Post will be left at your local Post Office for pickup if no one is available to receive it on the first delivery attempt.
If no one is available to accept a Couriers Please delivery and we don't have an Authority to leave, your address will be carded and you will need to contact Couriers Please to arrange a second delivery.
In-Store Pickup (Click and Collect)
If you Live in Melbourne and would like to pick your order up from our warehouse in Highett (Factory 4/123 Chesterville Rd, Highett VIC 3190), please wait until you receive a email confirmation your order is ready for collection, before heading over to collect it, as our team are dealing with high volumes of orders and may need to collect items from the retail store to complete your order.
Online Only Products
While we try to keep as many products in our store as possible, we only have limited room for stock. We offer some products as "online-only"on our web site, which means we don't stock them in our physical store and have them stored off-site at one of our Highett warehouses.
We offer a 50% discount on shipping rates for our customers in New Zealand, which is calculated based on your location. To see the shipping options and rates, please add your products to the cart and proceed to the shipping section of the checkout page.
We are only shipping to Australia and New Zealand customers at this time. Due to ongoing issues with international freight, we will not be shipping orders to countries outside the Oceania area.