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Customer Testimonials

Sent to the shop via email October 2023:

"I went for my first skate in 18 months on my way home!!!

I clearly have no core anymore, struggled with varying muscle weakness in my legs.... but I did my best and that's step 1!
Thank you for all your kindness yesterday, for helping me get my skates back to working.
I spent the evening cleaning them up and just feeling so grateful.
Plus my dog really enjoyed you too."

Sent to the shop via e-mail June 2023;

I would love to leave a testimonial please.
I love my new blades. I got the Impala Turquoise blades and I go blading almost everyday. It’s so much easier on my joints and more fun than jogging might be. It gives me a workout and a sense of floating when I cruise along.
They fit awesomely too. I sent in drawings of my feet and was guided to order a larger size than I would have and I am so happy with how they feel.
I realised that maybe that’s why I have always had such sore feet when snow skiing because I always got the size of my shoes not what felt best!
The team also guided me on hard shell vs soft shell, large wheels vs small wheels and I am stoked with the fact I took their advice.
Prompt service and well priced.
Thank you

Google Review May 2023;

'Probably the best shopping experience I’ve ever had due to Billy’s lovely customer service, both in store and communicating via email. Refreshing to see how knowledgeable and helpful the staff were. Extremely accomodating, patient and helpful, made my whole experience shopping at Bayside Blades incredible despite the confusion with sizing, I can’t wait to come back to buy some more gear. Thanks again Billy, you’re a legend!'-Tigerlilly

Google Review January 2023;

'Couldn’t be a more helpful, knowledgeable bunch of folks. Their knowledge and enthusiasm for all things skating related was super helpful. And they’re not ageist! Couldn’t have been more enthusiastic about selling roller skates to a middle aged person like me! Five stars'- Catherine

Google Review September 2022;

'Incredible service and knowledge, I was originally served by Billy in store to help me decide on new quad boots and then was taken care of on their site live chat when I wanted to add plates & accessories and get it shipped as I'm outside of Melbourne. Some of the best service I've ever received and can't wait for my new skates to arrive! Thank you!' - Lucy

Google Review August 2022;

'Brilliant after sales care, had an issue where the screw came loose and we lost it on my sons scooter. Contacted Liv and she arranged another to be sent out to us. Couldn't be happier with the quick response and care taken. Will definitely purchase again from them even if it costs more in the future with this level of service.'

Google Review August 2022;

'I was served by Tyson. Got really great, considered advice on upgrading to new skates to meet my changing needs. Talked wheels and info on how to connect with the melbourne skate scene. Way better than my experience at other skate stores in Melbourne. Thanks!'

Google Review July 2022;

'Matt is an absolute pleasure to deal with. I ordered new impala light up skates via the website. I originally ordered the skates in white. Matt called me shortly after placing my order to inform me there was an ordering error as the skates were not available in that colour in the size I needed. He then went to offer me other colours. Now originally I wanted the aqua impalas, but didn’t want the hassle of changing the wheels myself. So when Matt apologetically offered me the aqua colour I jumped at the opportunity. He offered to put the light up wheels on for me and then proceeded to give me the option of pink or blue wheels. He offered his advice that the pink would better suit the accents of the aqua skate. He got them built out and shipped to me within two days. Matt was absolutely so lovely to deal with and kept apologizing for the mix up even tho I told him this better suits me! It honestly made my day. Thank you Matt!!'

Google Review June 2022;

'Was super excited to visit this store! Definitely lived up to expectations. Great range of equipment for quad skating and knowledgeable staff offering the best solutions to my needs!'

Sent to the shop via e-mail;

Hi Matthew
 I just wanted to send you an email to say a big thank you to you guys for putting together our order last week. You guys went out of your way to get our order ready and sent in time. Your service was outstanding and I am absolutely delighted with all of our scooter and skating products. The kids have been over the moon as well.
It’s lovely to receive such wonderful customer service. We look forward to dealing with you in the future and we are sure to send some customers your way.
Many thanks
Moriac VIC 3240

Google Review June 2022;

'Exceptional customer service! Everything was super quick. My order was process and shipped same day. Products was well packaged and it also came with a very sweet thank you note. I wish all businesses had this level of service. Thank you!'