| Cases in which a refund would be in order include those where the goods: |
 | Have a fault that the customer could not have known about at the time of purchase. | | Do not do the job the customer was led to believe they would do. | | Do not match the description that the customer was given at the time of purchase. |
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| We offer to repair, exchange or provide a credit note for the goods subject to the agreement of the customer. If the goods are not repairable, you may be able to replace or refund the item. Please note, some manufacturers warranties are for replacement and not repair. |
| We will not provide a refund if: |
| No proof of purchase is offered | | The customer simply changes their mind. | | The goods have been damaged after the purchase, unless the damage is a result of the normal, recommended use of the goods. Please note: this may be covered by warranty and the goods may be repaired. | | Customers know, or should reasonably have known, about any faults when they bought the goods: for example, as sold as seconds, secondhand skates etc |
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| If a refund is required, the customer should: |
| Contact Bayside Blades immediately the fault is noticed | | Provide details of the fault with images if necessary | | Provide proof of purchase. | | Stop using the faulty goods unless continued use is approved by a Bayside Blades representative |
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| If a customer has bought on credit, they can ask for a refund of their deposit, a refund of any payments made and cancellation of any balance. |